Help & Support
Getting started with
NeonaSphera
Everything you need to go from sign-up to your first meaningful conversation with an AI agent — in under ten minutes.
Platform walkthrough
Your first session
When you first log in, NeonaSphera includes $5 in free credits so you can explore the full platform — no API keys needed to get started.
Start a Conversation
Type in the chat input at the bottom of the screen to talk to AI. Your credits are pre-loaded so you can start immediately — no API keys required for your first session. Try asking a question about your business or simply say hello.
Choose Your Model
Use the model selector at the top of the chat window to switch models. The following are available out of the box using your managed credits:
- Gemini Flash — fast and cost-efficient, great for most tasks
- Gemini Pro — more capable reasoning and longer context
- Claude Haiku 4.5 — fast, precise, great for structured tasks
Need stronger models? Go to Settings → Models to enable additional options by adding your own API keys.
Pre-built agents
Using the Agent Marketplace
NeonaSphera ships with a set of domain-specific agents trained on e-commerce operations. Each one has structured skills, its own memory context, and access to the tools it needs.
Browse the Agent Marketplace
Click Agents in the left sidebar to open the marketplace. You'll find pre-built agents covering:
📦 Inventory & Supply
Stockout risk, reorder timing, supplier lead-time alerts
📢 Marketing & Ads
ACOS analysis, keyword performance, wasteful spend flags
💰 Finance & COGS
Landed cost mismatches, margin drift, accounting anomalies
🔮 Forecasting
Cash tied up in inventory, reorder recommendations by velocity
Open any agent to start chatting right away. You may need to add API keys or credits if the agent uses a model beyond your current access.
Tips for talking to agents
Be specific. Instead of "what's wrong with my inventory?" try "which SKUs are at risk of running out in the next 14 days based on current velocity?"
Agents remember context within a conversation. You don't need to re-explain your business on every message — continue the thread and the agent keeps up.
Final actions need your approval. Agents can analyze data and recommend specific steps — but placing orders or pausing campaigns requires your go-ahead.
Agents can hand off to each other. When Marta (accounting) surfaces a cost issue, she can pass it to Dorian (replenishment) so the two agents coordinate without you having to bridge them.
Connecting your data
MCP Servers & Skills
Agents are only as useful as the data they can see. Connect your operational systems so they can work with your real numbers.
Connect Your MCP Servers
MCP (Model Context Protocol) is the open standard NeonaSphera uses to give agents access to external tools and live data. Find the MCP section in the sidebar to add a server.
🔌 NeonPanel — recommended first connection
Connecting NeonPanel gives agents access to your real Amazon business data: landed costs, inventory levels, supplier terms, and sales velocity. Without this, agents work from general knowledge only.
Don't have NeonPanel yet? Create an account at neonpanel.com to get started.
Any tool that supports the MCP open standard can be connected — accounting software, databases, logistics platforms, and more.
My Skills
Skills are reusable building blocks that tell agents how to handle specific situations — your SOPs, decision rules, and quality thresholds encoded into structured instructions.
- 1 Open My Skills in the left sidebar to browse the skill template library.
- 2 Try Build a skill in chat — describe a procedure or rule and Prax will help you structure it.
- 3 Add the skill to your library and customize it — then agents can apply it consistently across every conversation.
Skills belong to you. They're not shared with other users or used to train shared models. See the Agent Academy for the full workflow.
Credits & model access
Managing your usage
NeonaSphera gives you two ways to access models. You can mix and match based on what suits you.
Managed credits
Every message with a managed model shows its cost. You start with $5 in free credits. Top up anytime in Settings → Subscription when your balance runs low.
Credit balance is always visible in the top bar.
Your own API keys
Add your own API keys in Settings → My Model Access to unlock full model access with no credit limits. Requests route directly through your provider accounts.
Use Bring Your Own Keys (BYOK) for complete control.
Settings quick reference
Settings → Models — enable additional models not in your default set
Settings → My Model Access — add API keys or top up managed credits
Settings → Subscription — manage your plan and credit balance
BYOS (Bring Your Own Storage) — host your agent memory and project data in your own Supabase instance
You can retake the in-app guided tour at any time from the menu at the bottom of the sidebar
Your data
What we do — and don't do — with your data
🔒
We don't train on your data
Your domain packs, conversation history, and connected data stay isolated to your account and are never used to improve outputs for other customers.
📤
Everything is exportable
Your domain packs, logs, and configurations can be exported at any time. You own what you create.
🏗️
BYOS & BYOK
Use your own Supabase for storage and your own API keys for model access. Full control over where your data lives and who processes it.
Still have questions?
Reach out by email and we'll get back to you. Or book a demo — Prax will walk you through setup from day one.